Purple Hammer Program FAQs:
How do I know if my ball is one that is affected by this announcement?
Please check your serial number.
If it begins with a “6” (it was made in 2016), or a “7” (it was made in 2017). These balls would qualify. If it begins with an “8”, “9”, or a letter, your ball does not qualify, and you may continue to bowl with that ball!
What information will I need to provide for the Purple Hammer replacement program?
We will need your name, address, phone number, and email for the program. We will also need you to attach two photos to your claim. Please include one of the serial number, and one of the gripping holes (thumb and finger holes) of the ball that can be seen in one picture. If you are a no thumb player, please provide a shot that shows the “X” in your palm so that it can be documented as a no thumb drilling.
Will I need to send my Purple Hammer back to receive my new ball?
No. You will not be required to send your 2016 or 2017 Purple Hammer back to do the exchange. (Note: There are a few special circumstances that WILL require a Purple Hammer to be returned to us. This will be very limited number of people.)
Will I be able to use my 2016 or 2017 Purple Hammer in my local league?
No. You will no longer be able to use the 2016 or 2017 Purple Hammer balls in USBC sanctioned league or competition play.
I purchased my ball outside of the United States. What should I do?
If you purchased your ball outside of the U.S., we ask that you work with your pro shop to get your replacement ball.
What if I have more questions?
If you have additional questions, please reach out to us at firstname.lastname@example.org or you can call 1-800-937-2695.